Just for fun I called the ATARI Customer Service Number in Sweden and reported the problem mentioned before:
Support Guy: "Ehh, do you have some anti-virus or something?"
Me: "No, not on my gaming computer."
Support Guy: "Ehh, you have to reinstall your computer."
Me: "My computer? You mean the game?"
Support Guy: "Ehh, no (talking to some friend about last night). You have to reinstall your computer."
Me: "You must kidding, what would possible come out better if I reinstalled the PC?"
Support Guy: "Ehh, you know..." and here I quote as correct as I can, "... this is a shit-game which always crash.
Me: "OK, can you help me doing a bug report?"
Support Guy: "You have to reinstall or I can't help you."
Me: "Alright then, thank you for being helpfull. Have a nice evening!"
Support Guy: "Yeah!" Click!
I didn't exect ATARI to solve the problem but this was somewhere between funny and scary. Where do they find such (shut your eyes now) inappreciative assholes? I hope this guy get the same service next time his car breaks down! *Evil laugh*
Now I'm going to visit nwn2forums to get some help from the friendly community.
ZORK RtGUE now on The Neverwinter Vault!
10 years ago
3 comments:
Ye-ouch!
I've had bad experiences with IT people at work, but that guy's a joke!
hope you get this sorted soon!
I'm a mananager for a pretty large IT-company and in Sweden we have a very large and complicated system that protects out employees rights all every possible way. I think it's a well working system but if I on of my guys handled a customer like that, he/she would be home looking for a new job within hours.
But I'm not mad, just sad about him. How would I feel about my self if I was this support guy? I would not come home from work telling my kids. "Hey, dad has worked hard and done some real good work today!"
Any time you have experiences like that you need to get the name of the tech and report it. People need to know that it is unacceptable behavior and MUST be held accountable.
If we don't do this, then it like saying it is acceptable.
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